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Kirsty

Kirsty is TLC’s Research Specialist, responsible for TLC’s research and evaluation services. She works with clients to measure the impact of TLC’s interventions on individual, team and organisational performance using a range of approaches including telephone and online surveys, focus groups and face to face interviews. Kirsty co-developed TLC’s ROLI methodology for measuring the commercial and cultural returns on client projects.

Kirsty heads a team that works on research, evaluation and analysis of our employee engagement projects. Prior to joining TLC she was Head of Research at Investors in People UK working with clients and stakeholders to evaluate the impact of IIP in public and private organisations. She has also provided research services for the Communication and Engagement Directorate at NHS Kent and Medway, including an evaluation of A&E patients, a survey of West Kent GPs and a consultation on older people’s mental health services in East Kent.

Operational Experience:

  • Research consultant, Communication and Engagement Directorate, NHS Kent and Medway
  • Head of Research at Investors in People (IIP) UK
  • Research and Development Manager at Investors in People (IIP) UK
  • Research Co-ordinator, Centre for Research in Employment and Technology in Europe (CREATE)
  • Statistics Assistant, Education Department, Kent County Council.

Qualifications:

  • Certified member of Market Research Society (CMRS)
  • Social Research Methods
  • PRINCE2 2009 Practitioner
  • BA (Hons) Modern Languages (French & Spanish).

Specialisms:

  • Research and evaluation
  • Questionnaire design
  • Online and telephone surveys and interviewing skills
  • Capturing and collating data, analysis and report writing
  • Project management
  • Budget management
  • Proof reading and editing
  • Office administration.

Clients

Babcock, BMW, Catalyst Housing , Chartered Institute for Personnel and Development (CIPD), Chartered Institute of Management Accountants (CIMA), Council of Europe, E.ON, Harman International, Ingeus, The Institute for Employment Studies, Kent County Council, Nationwide Building Society, Natural England, NHS Kent and Medway, Origin Housing, Saint Gobain, South Oxfordshire and Vale of White Horse Councils, Tower Hamlets Homes, UK Commission for Employment and Skills (UKCES) and The Work Foundation.

Additional Expertise:

Kirsty has experience of agency and client side roles and prides herself in delivering reliable and useful research and evaluation to clients and stakeholders.

Whilst at IIPUK Kirsty’s research led to the most significant changes to IIP in its 20 year history including the introduction of IIP Gold, Silver and Bronze levels.  She also overhauled the customer feedback questionnaire which went to 10,000 customers each year, and introduced a more challenging measure of customer satisfaction.

 

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